How ordering meat online from Crowd Cow works

How does the meat stay frozen?

Every box ships with dry ice sized to keep the order frozen through transit, plus up to a full day of carrier delay.

Most cuts are vacuum sealed one by one, and ground beef and patties come in one-pound packs. The box is recyclable cardboard. The insulation is a compostable foam made from cornstarch, not Styrofoam. You don't need to be home when it arrives, but unpack it the same day: into the freezer, or the fridge if you'll cook within a few days.

Caviar ships on its own from our partner Caviar Russe, chilled with gel packs. Keep it in the coldest part of the fridge and don't freeze it.

How long does delivery take, and which days do you ship?

Most boxes arrive one or two days after they leave our warehouse, and we ship Monday through Thursday.

Of the boxes our warehouses shipped in the six weeks to November 3, 2026, 95 in 100 arrived within two days. You see your estimated delivery date at checkout, and we email a tracking link once the box ships. Tracking shows up when the carrier scans the label, usually the day before delivery.

Need it sooner? Priority shipping arrives the next day when you order by 10am local time, Monday through Thursday, on orders under 20 lbs, excluding weekends and holidays.

Where do you deliver?

We deliver to the contiguous 48 states and Washington, DC.

Orders from crowdcow.com don't ship to Alaska, Hawaii or U.S. territories. Not sure about your ZIP code? Ask our assistant and it will check.

How much does shipping cost?

Standard shipping is free on orders of $149 or more, and $19.99 below that.

Next-day priority costs $39.99 on top of standard shipping. The minimum order is $99.

What if my box arrives warm, late or damaged?

Check the meat when you open the box: if it still has ice crystals or reads 40°F or below on a food thermometer, it is safe to cook or put back in the freezer.

Finding the dry ice gone is normal. It turns to gas on the way, often just before the box arrives. If anything reads above 40°F, don't eat or taste it. Chat with us within 7 days of delivery and tell us what happened, with a photo if you can. We send a replacement or credit your account, and you don't send anything back. The same applies to an item that arrives damaged, freezer-burned, missing or wrong.

If your delivery date has passed by more than a day, or tracking hasn't moved in two days, chat with us with your order number and we'll chase it down with the carrier.

How do I choose a delivery date?

You pick your delivery date at checkout.

To move it, open My Orders, choose the order and select Change. You can change the date until the box ships.

How far ahead should I order for a cookout or event?

Have the box arrive two or three days before you cook, so large cuts have time to thaw in the fridge.

The USDA's guide for fridge thawing is about 24 hours for every 4 to 5 pounds. A 3-pound roast needs about 16 hours, and steaks and burgers thaw overnight. Once thawed in the fridge, steaks, chops and roasts keep 3 to 5 days, and ground meat, poultry and seafood keep 1 to 2 days. For a Saturday cookout, a Wednesday or Thursday delivery gives you room. Frozen, everything keeps for months, so ordering a week or two early works too.

Working out quantities? See how much meat to buy per person.

Do I need a subscription?

No. You can buy a one-time box, or subscribe and get a box every 2, 4, 6 or 8 weeks.

Subscribers pay no membership fee, get our lowest price on every cut and earn double Moolah! reward points. Either way, you choose every cut in the box.

How do I skip or pause a subscription?

In My Account, under Subscription settings, any time before we start preparing that box.

We email and text you a week before each box ships, and again the day before, so you can swap items, skip a box, push the date out or pause. Once we start preparing a box, it can't be changed online. Chat with us if you need a hand.

How should I store and thaw my order?

Keep it in the freezer and thaw it in the fridge.

At 0°F, frozen meat stays safe indefinitely, and time only affects quality. USDA quality guidance: steaks, chops and roasts 4 to 12 months, ground meat 3 to 4 months, chicken 9 to 12 months, bacon and sausage 1 to 2 months.

In a hurry, leave the cut sealed and submerge it in cold tap water, changing the water every 30 minutes. A 1-pound pack takes about an hour. Cook anything thawed this way right away, and never thaw on the counter or in hot water. More in how to thaw frozen beef.

Where do you ship from?

Our own warehouses in California, Texas and Pennsylvania.

Caviar ships from Caviar Russe in New York, and some seafood ships from a partner in New Jersey.