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Your Questions, Answered

Getting Started

What is Crowd Cow?

One simple question started Crowd Cow — where is my meat from? Answering that question has become an obsession and now customers can confidently purchase meat and seafood from the very best independent and sustainable sources with Crowd Cow’s flexible, completely customizable recurring shipments.

We exclusively offer beef, pork, chicken, seafood and wagyu from sources we know personally with the highest regenerative and ethical standards. Every product on Crowd Cow is raised without unnecessary antibiotics or any added hormones and is taste-tested by experts.

We take our climate impact seriously — we offset the carbon impact of every shipment, from the field to your door, and every box is shipped in 100% recyclable and compostable materials.

Every customer can choose a personalized and completely customizable recurring shipment. By default, your order will come monthly, but the frequency and products in each box are completely up to you!

Is Crowd Cow a recurring service?

It can be! Every customer gets the option at checkout to make their box a recurring delivery or get it one time. Recurring boxes get 5% off every single box plus free shipping at $99. We know that every customer has unique needs which is why we make it easy to customize or skip shipments, and even completely opt-out of our recurring service at any time.

Where do you deliver?

We ship everywhere in the USA except Alaska and Hawaii.

How long does shipping take?

We will provide an estimated delivery date once you place an order. Exact shipping times vary based on your location. For many regions, boxes can arrive in as few as 2 days from when they leave our fulfillment center.

Once the order is placed, boxes typically ship out the next day! We ship every box with plenty of dry ice so every item will stay completely frozen while in transit. We do not offer expedited shipping options at this time. No signature is required for delivery.

Will my recurring box be the same every time?

We've learned that our customers love variety! So, you get final say over what is packed in every single one of your boxes. We'll build each box based on your preferences and our current inventory, then send you an email and text message notification that your box is ready for review. You can customize your box completely so that you get exactly the cuts you want.

Can I reschedule my delivery?

Yes! You have complete control — you can change your delivery date before or after you place your order and up until we begin packing your box. You can push out the delivery date of your recurring box with no penalty.

Do you offer cooking instructions for your products?

Absolutely! For instructions on cooking specific cuts, including Japanese Wagyu, visit our Cooking Resources page. You can also find recipes for products you’ve ordered here.

My friends and family members would love Crowd Cow. Do you offer referral credits?

Yes! Customers can introduce their friends, family, neighbors & coworkers to Crowd Cow with $25 off their order using their pesonalized link found here. Once the order ships, you'll get a $25 credit to your account, too! The more your share, the more you can earn.

Products

Where does Crowd Cow source their products from?

We source the very best meat and seafood from all over the world and we personally know each producer we work with. Our producers range from independent family farms to co-ops working together across several regions, raising their animals in ways that benefit the land and surrounding environment.

We source with an incredibly high set of standards and our unique relationship with each producer ensures our customers get only the highest quality products. Every item you’ll find on Crowd Cow has been taste-tested by experts, is free of hormones and was raised without any unnecessary antibiotics.

Is Crowd Cow good for farmers?

Yes! We provide an avenue for farmers and producers to bring their incredible meat to more people across the country — customers they otherwise wouldn’t be able to reach on their own. By handling the marketing, support and logistics, we help farmers focus on what they do best. Your purchase directly supports their livelihood and ensures they can continue raising and caring for their animals in ways that benefit the land and surrounding environment.

Do you sell grass-fed beef?

Yes! We offer both 100% grass-fed beef and pasture-raised beef (raised on grass then finished on natural grains). You can easily identify our 100% grass-fed beef by our ‘grass-fed’ icon shown on each product page. Shop 100% grass-fed beef here.

Is all of Crowd Cow seafood wild-caught?

We sell both wild-caught and farm-raised seafood from some of the most sustainable sources in the world. When done the right way, farmed fish can be a great complement to wild fisheries, supplement and support fishing livelihoods, and provide great-tasting, healthy seafood to people all over the world. Learn more here.

Does Crowd Cow sell Heritage Pork?

Yes! We offer heritage breed pork (Berkshire, Tamsworth, and Duroc, and cross breeds) from several farms across the United States in addition to all natural pork. Shop heritage pork here.

What is truly pasture-raised chicken?

We offer both free-range and free-range organic chicken as well as truly-pasture raised chicken. Both are raised without unnecessary antibiotics or added growth hormones.

Truly pasture-raised chicken is a label reserved for chickens that primarily live outside and roam freely on grass pastures. These chickens have access to shelter but forage on natural grasses, seeds, bugs and grubs for the majority of their lives.Packed full of rich flavor and nutrients, these chickens are higher in omega-3s as well as vitamins A, D, and E, and lower in fat than most any other chicken. Shop all of our chicken here.

How often do you typically restock?

We don’t have a set restock day, and work closely with each and every farm to receive their product as soon as it becomes available. How often we’re able to restock products from specific farms depends on the size of the farm and their processing schedule. If there’s a specific cut you’re looking for, you can join the waitlist for that product and we’ll notify you via email when it’s back in stock.

Is all Crowd Cow beef dry-aged?

All of our beef is dry-aged for a minimum of 14 days unless otherwise stated. We occasionally offer specialty 45-day dry-aged steaks.

Dry aging is a natural process that tenderizes the meat, concentrates flavors, and removes water. When you purchase dry-aged ground beef, for example, you’re not paying extra for the water weight found in conventional ground beef (up to 30% of its weight!)

Is Crowd Cow beef USDA graded?

All of our beef is sourced under USDA inspection; however, it is not USDA graded (Prime, Choice, Select, etc). For many of our farms, it doesn’t make sense to grade beef due to the size of their operation. Some of our products, like Japanese Wagyu, also use a different grading scale entirely. We stand by the quality of our products — whether it’s lean and healthy 100% grass-fed beef or supremely marbled American Pure Wagyu. At Crowd Cow, quality is so much more than a marbling grade. it’s about how the animals were raised, the farmer’s practices and standards, sustainability, flavor and everything in between.

Payments & Shipping

When will my credit card be charged?

Your card will be charged one box at a time, starting approximately 1 hour after completing checkout. You can modify or cancel your first order within that window. Changes made after that time can be requested by contacting Customer Care at moo@crowdcow.com and we will do our best to accommodate all requests.

For subsequent recurring membership boxes, your credit card will only be charged the day before we pack and ship out your next membership box. We’ll send you several emails and text messages to give you plenty of time to reschedule or modify your recurring boxes before your card is charged.

Is my credit card secure?

Yes. We use the same secure, 256-bit encrypted payment gateway trusted by OpenTable, Kickstarter, Lyft, Twitter and more. They store your credit card information and are fully PCI-compliant.

How can I view my order status?

We'll email you to keep you up to date on the status of your order. You can also sign up for text message notifications. Sign into your account to view the status of your order.

How will my meat and seafood be shipped?

All of our products are shipped fully frozen and packed in an insulated box with dry ice to ensure it remains frozen from our door to yours. Our cuts are individually vacuum sealed in high quality, airtight cryovac packages to lock in freshness and ensure a long shelf life in your freezer. Ground beef and patties are vacuum-sealed in one pound packs. All of our meat is USDA inspected.

What packaging do you use?

Our packaging is 100% recyclable and compostable. Recycle all cardboard and plastic, and then simply throw the foam in your garden, use it as a fire starter, or dissolve it in water and watch your waste literally disappear. Learn more here.

Do I need to be around the day my shipment arrives?

No, you will not need to be home to sign for your package. It will be packed with plenty of dry ice to stay frozen for many hours after it arrives. That said, you should plan to unpack it and put it away in your freezer or fridge as soon as possible. We’ll send you an email and text message when your order arrives at your door.

Am I able to track my delivery?

Yes, we send delivery status updates via email and/or text message.

Is there an order minimum I need to meet?

Yes, to help with our shipping quality, your order must be at least $75 prior to tax and shipping in order to complete.

Recurring Boxes

Can I change how often my boxes are delivered?

Yes! Every recurring box defaults to monthly deliveries, but you have total control — you can easily change how often you'll receive shipments on your account page.

Can I change what’s in my next recurring box?

Yes! In fact, we highly encourage you to review each box and customize its contents. We’ll notify you via email and text message one week before it ships, and again the day prior for any last-minute changes. All modifications must be made before your box ships. Review and modify your upcoming recurring box from your account.

How do I cancel my recurring shipment?

It’s easy! Cancel your recurring membership anytime from your account. We will always send you an email and text message notification before your next box ships so you can make any adjustments needed. If your box has already shipped, you cannot cancel that box.

Will my recurring box be exactly the same, every time?

Not always. We try to send the same items in every box but may not be able to based on inventory. If we cannot send the same items, we will do our best to closely match your preferences (e.g., same type of protein, same type of cut, etc.) to what we do have. In some cases, the price may be slightly higher or lower depending on what’s in the box. In every case, though, we will send you an email and text message once your next box is ready for review. You’ll have the chance to swap out items, add to your box, or keep your order as is. You always get the final say on what you get and how much you’ll pay for it.

Will I know the farms where my meat is coming from?

When your box is being packed, we’ll send you an email and text message notification. You can then review a packing list of all products included in your upcoming box. Here you’ll find the farm associated with each cut of meat.

But remember, you're in total control over your box! You can add, remove or modify the cuts in your box so that you get the products you want from your favorite farms. When you select products from a specific farm you'll find the name of the farm printed right on the product label. When you select Raised Right products from co-ops, they’ll be labeled with the processing city and state.

Promotions

How do I receive the $100?

The $100 promotion will be distributed across your first 10 orders: $10 off each. You must complete all ten orders to receive the full $100.

How long is the offer available to me?

You must complete all 10 orders within 1 year of your first order.

Do the credits automatically apply to all ten of my orders?

The credits will auto-apply to your shopping cart when you meet the minimum order value of $99.01. The orders must be scheduled as part of membership.

Do I need to use a Promo code?

No promo code is required. The promotion will be seen in your shopping cart when you meet the requirements of minimum order value.

Can I combine this with any other promotion?

Currently we are not offering this promotion in conjunction with other promotions.

Who is eligible for the promotions? If I previously had a membership, am I eligible?

New members are eligible for the promotion. To be identified as a new member if you’ve previously had a membership with Crowd Cow, it must be at least 6 months from your most recent cancellation date.

How can I learn more about your membership?

Learn more about our membership.

Gifting FAQ

How do I make a gift?
  1. Add to your gift box by checking the "MAKE THIS A GIFT" box on your desired product pages.
  2. Once you're done assembling the perfect gift box - hit "Checkout Now"
  3. Enter recipient address and your custom gift note to them, and you're done!
  4. You should be able to send multiple gifts this way, but please let us know if you have any issues

See visual example here.

How do I send a corporate gift?

By telling us about your gifting desires through our corporate gifting submission form.

How is a gift card redeemed?

The lucky recipient will get a code that they can redeem on our site. They'll then be able to choose their cuts for a one time order or sign up for a subscription and choose how often they wish to receive their boxes.

Still have questions?

Visit our Help Center for our full list of answers to customer questions!

GIFTING ESSENTIALS

Gifting Made Easy

 

Let them choose just what they want this holiday. Crowd Cow gift cards look great, ship for free, and feature a personalized gift note. For last-minute gifts, check out our convenient e-gift cards. We make it easy to give good food.

 

Find the Perfect Gift

 

Give a gift that your friends and family will truly enjoy. We’ve partnered with our farms to create amazing gift boxes that you can feel good about giving.