Frequently Asked Questions

When will my order arrive?

Exact shipping time varies depending on your location but for many regions can arrive in as few as 2 days. We will give you an estimated delivery date when you place an order and you can change that estimated delivery date if needed once the order is placed. Orders ship in less than 5 business days and take about 1-3 days to arrive. We ship with plenty of dry ice so it will be nice and cold when you get home. We do not offer expedited shipping options at this time. No signature is required for delivery.


How does Crowd Cow work?

Crowd Cow delivers the very best craft meat from the farm to your table. You'll know the breed, how it was raised and you'll get to meet (virtually) the small, independent ranch who produced the meat. You pick the exact cuts you want and we deliver it straight to your door. Claim a share, rally your friends, and become a "steak holder"!


How much meat do I get?

You pick the exact cuts you want, and buy as little or as much as you want. No surprises!


Is the beef "grass-fed"?

We feature 100% grass-fed, grass-finished beef, pastured grain-finished beef, A5 Wagyu from Japan and more, always from the very best independent "Craft Beef" producers in our network. You'll always know what kind of beef you're getting, who produced it, where and how it was raised. We don't work with industrial factory farms, CAFO or meat brokers (like the other guys). Never have, never will.


Will it fit in my freezer?

Most people order 5 to 10 lbs at a time and have no trouble fitting that into the available freezer space of an ordinary home refrigerator.


Where do you deliver?

We ship everywhere in the USA except Alaska and Hawaii.


Why do you need my email?

Crowd Cow is an event-based service. Depending on what's available from our partner farms, we offer meat from different regions, with different cuts, and at different prices. Since our events sell quickly, and many folks have their favorites, we like to give you a heads up by email when we're launching something new. Learn more about Crowd Cow.


What kind of ranches do you work with?

We source 100% of our craft meat directly through independent farms -- never from concentrated feedlots or meat brokers. We shine the spotlight on the producers and their families, and share as much as possible about the breed and how they care for their animals and the environment. When you buy on Crowd Cow, you will always know exactly where your meat came from, who raised it and how it was raised.


Is Crowd Cow good for farmers?

Yes. Farmers face a dilemma: either auction off to the industrial meat world at pennies on the dollar, or finishing out their animals on their own at considerable added cost and effort. Crowd Cow helps small producers reach more customers by handling the marketing, support and logistics so their meat can reach many more customers than they can on their own. See https://www.crowdcow.com/farms


What is the fat content of the ground beef?

Our hamburger is about 80/20. This is ground beef from animals who are raised to produce steaks. It’s truly unlike any ground beef you’ll find in stores.


I'm a craft meat farmer. How can I offer my meat through Crowd Cow?

Please see Farms and Ranches


When will my credit card be charged?

Your card will be charged approximately 1 hour after completing checkout. You can modify or cancel your order within that window. Changes made after that time can be requested by contacting Customer Care at moo@crowdcow.com and we will do our best to accommodate all requests.


Is my credit card secure?

Yes. We use the same secure, 256-bit encrypted payment gateway trusted by OpenTable, Kickstarter, Lyft, Twitter and more. They store your credit card information and are fully PCI-compliant.


How do you choose your ranches?

We visit countless independent producers and work directly with the select few who we identify as having the highest quality meat and best practices. This typically means multi-generational, family-run farms whose meat is typically only available at specialty markets, farmer's markets, high-end restaurants and here on Crowd Cow.


What is dry-aging?

Dry aging is a natural process that tenderizes the meat, concentrates flavors, and removes water. When you purchase dry-aged ground beef, you’re not paying extra for the water weight found in conventional ground beef (up to 30% of its weight!).


How can I view my order status?

We'll email you to keep you up to date on the event and you can return to the site at any time, sign in and view the status of your order.


How will my craft meat be shipped?

Our cuts are individually vacuum sealed in high quality, airtight cryovac packages to lock in freshness and ensure a long shelf life in your freezer. Ground beef and patties are vacuum sealed in convenient, one pound packs. All are fully frozen and packed in an insulated box with dry ice for delivery direct to your door. All of our meat is USDA inspected.


Do I need to be around the day my shipment arrives?

No, you will not need to be home to sign for your package. It will be packed to stay nice and cold for many hours after it arrives. That said, you should plan to unpack it and put it away in your freezer or fridge as soon as possible. After package is confirmed as delivered by the carrier, what happens to it after is your responsibility.


Will I be able to track my delivery?

Yes, we provide your choice of delivery status updates via email or text message.


What exactly will be in my order?

You'll receive the cuts and portions described in each of your selection's descriptions, however the exact cuts and quantities may vary, since the weight of each animal, dry-aging and preparation may result in slight variances.


What if I still have questions?

We're happy to help. Please email moo@crowdcow.com or send a text message to (206) 539-0639.


Does Crowd Cow sell to restaurants or other wholesale customers?

Crowd Cow's meats are featured everywhere from Shake Shack to the Seattle Mariners to Michellin Star Restaurants. If interested in learning more, please email wholesale@crowdcow.com


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