Verified • 2 orders

One of the two Wagyu steaks received was completely inedible—it was essentially a trim scrap consisting of nearly 80% hard fat with only a tiny fraction of actual marbled meat. The second steak was marginal at best, falling far short of the premium quality and marbling I consistently receive from Snake River Farms. We sealed them and they are in the freezer.

Verified • 10 orders

Absolutely disappointed, the steak seems spoiled inside the package, brown grayish hue, and the vacuum seal seems compromised.

Verified • 4 orders

Multiple times now I have ordered from crowd cow. My last order of A5 had a strange color and smell, and was inedible by my standard. Absolutely unacceptable for such an expensive product. I contacted support with pictures and descriptions of what the meat looked like before and after cooking, and the strange smell and taste. I requested a refund but was declined. Instead, crowd cow sent another A5 steak. I cooked this steak and again it had a weird color, smell and taste. Twice now I have thrown away extremely expensive steaks because something was wrong with them. My wife is a professional chef and food safety trained. She has indicated these steaks absolutely had something wrong with them and I should not eat them, nor did we want to. I spent almost $1,000 on my original order of 4. I want my money back.

Verified • 1 order

OMG...again. I understand there is a lot of marbling in wagyu but that isn't what I'm addressing. I contacted your customer service over this...the hard fat was over the top...I even sent a picture. Extremely disappointing considering the price.

Verified • 4 orders

Beef was beautiful but it was very disappointing to have to throw it in the trash because it was warm on arrival (twice). Such a waste of a perfectly presented cut of meat.