How can we help?

You can cancel any order that hasn't shipped yet. Open My Orders, select the order, and choose Cancel Order. If your order is already on its way, chat with us and we'll help right away.

If your order hasn't been paid for yet, you can edit it straight from your cart — find it under My Orders. Once an order is paid but hasn't shipped, our assistant can make the change for you: start a chat and we'll take care of it.

Yes — as long as the order hasn't shipped. Go to My Orders, pick the order, and choose Change to select a new date. If you don't see Change, the order has already shipped and the date is locked. Placing your first order? You can choose your delivery date during checkout.

Your delivery date appears at checkout and on My Orders. Once your box ships, we'll email you tracking — and you can follow it any time from My Orders → Track Shipment.

First, check your box against the packing slip and your order confirmation email. If something's still missing, chat with us within 7 days of delivery and we'll send a replacement or credit.

Check your packing slip and confirmation email first — an occasional substitution is noted there. If you genuinely received something you didn't order, chat with us within 7 days of delivery with your order number and we'll arrange a replacement or credit.

We stand behind every box. If an item arrived damaged, freezer-burned, or just isn't right, chat with us within 7 days of delivery and tell us what happened — a photo helps. We'll make it right with a replacement or credit, and there's no need to send anything back.

First, open My Orders to check whether two separate orders exist — an extra subscription box or a duplicate checkout can look like a double charge.

If you see a charge that doesn't match an order, chat with us with the date and amount and we'll track it down and refund anything incorrect.

Depending on the situation we can make it right with a replacement, account credit, or a refund to your original payment method. Account credit applies automatically to your next order. Chat with us and we'll pick the right option for you.

Yes. Add a personal note at checkout and we'll include it with the box. Prices are never shown on the packing slip.

Not for an emailed gift card — your recipient picks their own address and delivery date when they redeem, so it always arrives fresh. Sending a physical box? Just enter their address at checkout.

Every order ships frozen with dry ice and stays cold on the doorstep for hours. Your recipient can also reschedule to a day that works for them.